Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
firstname.lastname@example.org or email@example.com
So, we offer a permanent warranty to our jewels, in case they were used as intended, yet they fail due to material or manufacture errors. If no repair is possible, you can choose another jewel for the same price.
In order to solve the problem the possible fastest way in case of any complaint connected to our jewels, please contact us via email.
In order to repair your jewel the as soon as possible we ask you the following data:
There is no warranty for:
After receiving your complaint we will get back to you within a day or two via email in order to clarify the details and possibilities of the warranty repair and also notify you of the approval or rejection of your claim. Following our clarification we will send you an email to confirm the beginning of the warranty repair.
In case your complaint is confirmed yet no repair is possible you can choose another Serendib Gem Jewel for the same price, with no further delivery costs.
Important: If you send us a photo of the jewel (a mobile picture will make it) to our email address, you can help the whole process be faster.
Please, send the defective product back to us on a proven, safe way to our postal address. You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Our postal address is: Stern Gabriella, 1056 Budapest Havas u. 2. III./26/a.
How to take care of my gem jewel?
Into the basket